dinastafi
Member
AI is designed to assist, not replace, human agents. It takes over repetitive tasks, enabling human agents to focus on more complex and nuanced issues. By automating routine inquiries, AI improves operational efficiency and reduces wait times for customers. This allows human agents to engage with customers on higher-level problems that require empathy, problem-solving, or decision-making. The integration of AI customer service creates a balanced and optimized system, where both AI and human agents work together to deliver exceptional service. This synergy enhances customer satisfaction and ensures that businesses can handle higher volumes of requests effectively.